One Drop Brewing Co., a craft brewery in Botany, was struggling with late payments and inefficient manual processes. Managing credit terms, chasing overdue invoices, and onboarding new customers were taking up valuable time. To automate collections and simplify wholesale operations, One Drop Brewing turned to PencilPay.

The Challenge

Before PencilPay, One Drop Brewing spent hours each week following up on unpaid invoices from bottle shops, restaurants, and pubs. Customers on 21-day terms often delayed payments, leading to cash flow issues. Onboarding new wholesale customers was also a slow, manual process, requiring staff to collect and enter business details manually. Transitioning from Caddy Marketplace, which previously handled payments, added another layer of uncertainty.

The Solution

PencilPay provided an easy-to-implement solution that transformed One Drop Brewing’s payment processes by:

Automating Direct Debit Payments – Late payments are now automatically collected, eliminating the need for follow-ups and improving cash flow.

Simplifying Customer Onboarding – The digital wholesale application form streamlines new account setup, ensuring all necessary business details are collected upfront.

Delivering Seamless Support – PencilPay’s responsive customer service made the transition from Caddy effortless, ensuring the brewery could maintain smooth operations.

The Results

Faster Payments – Direct debit automation significantly reduced overdue invoices, providing steady cash flow.

Time Savings – Eliminating manual payment follow-ups and data entry freed up hours each week.

Effortless Customer Management – ABN verification, email collection, and delivery details are now automated, making account setup seamless.

A Smarter Way to Manage Payments

PencilPay has revolutionized One Drop Brewing’s operations by removing payment friction and reducing admin workload. With a simple, automated system and top-tier support, One Drop Brewing can now focus on growth without worrying about overdue payments.

The verdict? “Wholehearted yes!” – One Drop Brewing is thriving with PencilPay.