In the competitive world of packaging supply, efficient payment processes and customer trust are critical for success. PencilPay offers a comprehensive solution designed to streamline and optimise payment operations for packaging suppliers. 

This article explores how PencilPay can revolutionise your business, with insights from a real customer success story featuring Byars Packaging.

The Problem with Traditional Payment Processes

Packaging suppliers often deal with a mix of prepaid customers, cash on delivery (COD), and various payment terms ranging from 7 to 30 days. Managing these diverse payment methods can be a logistical nightmare, leading to delays, errors, and customer dissatisfaction.

Why PencilPay is a Game-Changer:

1: Seamless Integration with Existing Systems

PencilPay integrates effortlessly with popular accounting software like Xero and inventory management systems like Cin7 Core.

This integration ensures a smooth transition and consistent data flow across platforms, eliminating the need for manual data entry and reducing errors.

2: Secure Payment Information Storage

Security is paramount when handling customer payment information. PencilPay stores data fully encrypted, giving customers peace of mind and building trust.

This secure storage capability means that your customers can confidently store their payment information, making the payment process smoother and more reliable.

3: Timely Payment Collection 

With automated reminders and the ability to manage trading terms, PencilPay ensures payments are collected on time without manual follow-ups.

Automated payment reminders reduce the likelihood of late payments, improving cash flow and reducing the administrative burden on your team.

4: Streamlined Payment Process 

PencilPay allows you to charge customers on the day their goods are delivered, rather than at the time of order.

This feature not only reassures customers but also saves time and reduces administrative hassle. It ensures that payments align with product delivery, enhancing customer satisfaction and trust.

5: User-Friendly Interface and Support 

The intuitive interface of PencilPay makes it easy for businesses to adopt and utilise the platform effectively. Additionally, the support team at PencilPay is always available to assist with any questions or issues, ensuring a smooth user experience.

Customer Success Story: Byars Packaging

Byars Packaging, a leading hospitality and packaging supplier in Geelong, Victoria, faced significant challenges managing various payment methods. Jane, the business owner, needed a solution that could securely store customer payment information and integrate with their existing systems, Xero and Cin7.

“PencilPay integrates with both Xero and Cin7 and it looked like a really good system that would streamline and save us time,” Jane shared.

After implementing PencilPay, Byars Packaging saw immediate benefits. The platform allowed them to store customer data securely, manage trading terms efficiently, and ensure timely payments. The intuitive interface and responsive support team further enhanced their experience.

“The team really likes using PencilPay. It’s reduced their admin time, it’s really intuitive, and the support team is always there to help,” Jane said.

“It’s definitely highly recommended from our side.”

Conclusion

If you’re a packaging supplier looking to transform your payment processes and boost customer trust, PencilPay is the solution you’ve been searching for. Say goodbye to manual payment hassles and hello to a more efficient, secure, and reliable system.

Ready to revolutionise your packaging supply business? Discover the secret to Byars Packaging’s success with PencilPay. Contact us today for a demo and see how PencilPay can streamline your payment processes and enhance customer trust!