APTC Australia, a leading trade supplier, was grappling with inefficient payment processes and outdated credit card storage methods. Storing sensitive customer payment details in MYOB files and manually processing transactions was both time-consuming and insecure. To streamline operations and protect customer data, APTC turned to PencilPay.
The Challenge
Before PencilPay, APTC manually stored and processed credit card details, completing 25 daily transactions through a physical EFTPOS machine. This method was prone to errors, consumed 1.5 staff hours daily, presented security risks and caused payment delays. APTC needed a cutting-edge solution to secure payment data, automate billing, and accelerate cash flow.
The Solution
PencilPay delivered a game-changing solution by:
- Streamlining Credit Applications: PencilPay’s digital credit application portal enabled APTC to manage customers on both prepaid and 30-day EOM terms efficiently.
- Automating Payment Processes: Customers’ credit cards are now securely stored on PencilPay, ensuring PCI compliance. When an invoice is authorized in MYOB, PencilPay automatically charges the customer’s card, marks the invoice as paid, and enables immediate delivery or pickup.
- Streamlining Internal Processes: PencilPay streamlined workflows for trade customers who order over the phone, in-store, or send workers to collect goods. Customers no longer need to physically present a card, making transactions seamless.
The Results
- Faster Payments: Average debtor days dropped by 57% for customer onboarded to PencilPay
- Time Savings: Staff now save 1.5 hours daily by eliminating manual credit card processing.
- Enhanced Customer Experience: Trade customers can now pay seamlessly, whether ordering remotely, in-store, or sending workers to collect orders.
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Cutting-Edge Technology, Real Benefits
PencilPay’s innovative solution revolutionized APTC’s payment processes. By automating billing, securely storing credit card details, and digitizing credit applications, PencilPay delivered tangible bottom-line benefits while enhancing customer satisfaction.
APTC’s transformation demonstrates how PencilPay’s cutting-edge technology provides wholesale businesses with game-changing pathways to greater efficiency, stronger cash flow, and scalable growth.
Jaw-Dropping Impact: PencilPay isn’t just software—it’s a catalyst for change, delivering secure, automated payment solutions that redefine industry standards.
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